I've been a fan of the product for a while. I bought another commercial license recently and will buy another shortly. So, I care.
Unfortunately, this turned out to be longer than expected, but please do read this in its entirety.
I propose you put aside an area somewhere on the website/forum for documentation/wiki or whatever you want to define or structure it, then allow and empower some additional "volunteers" to assist in harvesting the information. I am intentionally saying define it however it works for you to get it done as fast as possible.
It's (insert your favorite expletive here) driving me absolutely crazy when I have to spend a gazillion times more time than necessary searching for an answer that should be at my fingertips if reasonable (not extraordinary) documentation were available. This search the forum and pray thing gets old fast no matter how much I love you guys.
I am just beside myself right now after responding to an apparently long time customer that had a simple problem, the problem should have been easily noted as "filename rules" or something like that in the doc area. Now, I know you guys can't be everywhere at once and blah blah blah.... I'm sensative to that whole thing.
BUT (now take a deep breath) the better the documentation the less support burden. And this proposal is to reduce the burden of support and reduce the burden of getting the documentation as well.
Just let some volunteers help pull it together. At a minimum, it can be a better organized structure that just takes better advantage of information as it comes available. For example, after the status quo gets organized a new question gets answered, then that gets pulled into the documentation collective by the one of the volunteers or whatever.
Perhaps this email might end up being just therapeutic, so no harm would succumb my computer, but I hope not.
Seriously, I would like a response from the developers.
I would also like to get thoughts from others if you care to share them.
I hope my sense of humor is taken as just that, humor. I really support this product and this team else I wouldn't be here.
--G
