X3Photo Gallery Forums

JK · 10 Mar 2010, 11:14

I just upgraded my installation to x2.1.7 and noticed that the uploaded doesn't work anymore. When I select a file nothing happens, the upload field just states the files I selected and stays in that state. I can cancel the upload proces.

Everything else seams to work fine.

Mac OS X 10.6.2 with Safari 4.0.4 and the latest Adobe Flash player.

Felix J · 10 Mar 2010, 16:49

JK wrote:I just upgraded my installation to x2.1.7 and noticed that the uploaded doesn't work anymore. When I select a file nothing happens, the upload field just states the files I selected and stays in that state. I can cancel the upload proces.

Everything else seams to work fine.

Mac OS X 10.6.2 with Safari 4.0.4 and the latest Adobe Flash player.

On my sites (one is using 2.1.7) it works fine to upload pics via admin, but I am using Firefox.

First of all what kind of file are you trying to upload? An image file? How big is the file you are trying to upload? If it's 'big' it can takes some time... Did you give it some time before cancelling the upload?

JK · 11 Mar 2010, 10:00

It's a fairly small jpg file (around 200KB) Normally the browser reports activity via a spinning wheel in the url bar. When I click upload in 2.1.7 it doesn't do anything. It reports the file and states that it is uploading, but nothing happens.

I tried it in FireFox 3.6 for mac, but it doesn't work there either. I tried reuploading 2.1.7 and intalling a new copy of flash player but nothing seems to work.

The only thing I can do now is upload via a ftp program.

Nick · 12 Mar 2010, 02:11

Hmm can't confirm this, just tried with Safari, everything is ok here, so it must be something server-specific, could you please provide a link to your gallery, Imagevue Control Panel and ftp logins so we could take a look what's going on?

JK · 12 Mar 2010, 05:00

I've just sent you a PM with the details.

JK · 13 Mar 2010, 11:14

It's definitely a server problem. I downloaded the installation to my local server (MAMP) and it works fine. I upoaded a fresh x2.1.7 to a test dir on my hostingserver and it doesn't work.

Thing is, if I contact their support unit I need to tell what they have to change.

Cees · 15 Mar 2010, 19:56

Hi,

Since the update to x2.17 I'm experiencing exactly the same problems as discribed by JK.

Can somebody provide a solution please.

Thanks.

Update:

I just contacted my hosting provider and they do admit that it is propably a problem related to a php upgrade. I should contact their support desk. I will keep you informed.

Nick · 16 Mar 2010, 02:51

I was answering similar question in email, in their case temp_upload_dir directive in php.ini was pointing to nowhere. This might be the case.

UP. This is wrong, we have same thing on our test server, I believe have to check what's going on individually.

JK · 16 Mar 2010, 04:58

I will open a topic on the support forum of my hosting provider and give them this detail. Hopefully they can fix the problem fast.

Cees · 16 Mar 2010, 19:32

Hi,

I just got their answer in this case, they made it very easy for themselves:
-------------------------------------------------------------------------------------
Hi,

Regarding your issue, imagevue is no longer supported on our servers as
this is due to the php version 5.3, you can check for an update or a fix
for this to comply with 5.3 php version and update your files.

Should you have anymore inquiries please do not hesitate to contact
us thru our 24/7 online chat or email us.
Best Regards

SUPPORT

--------------------------------------------------------------------------------------

Is there something I can do about this, in my opinion, very easy answer?

Nick · 18 Mar 2010, 05:00

This is little bit stupid, because imagevue works just fine with PHP5.3, we set it up on our test server to be on the edge of progress.

Anyway, I wrote to them to let us access your site from our IP, so I hope once they'll fix that we'll be able to check what's going on.

PHP Version 5.3.0-3

Nick · 18 Mar 2010, 10:59

We fixed this on both of your servers and will release an update soon. Thank you for reporting and your help in fixing this.

X3Photo Gallery Forums

Uploader in X2.1.7 doesn't work12 posts

Uploader in X2.1.7 doesn't work

Re: Uploader in X2.1.7 doesn't work